PRIVACY AND COOKIE POLICY

Thank you very much for using the services provided by whrolandchan.com (hereinafter, “we/our/us”).

The Privacy Policy (hereinafter, “the Policy”) sets forth our privacy information handling principles. You or users are deemed to have agreed with the Policy if you use our services. 

  1. Our Promise
    We promise to be honest and trustworthy when it comes to protecting personal information. This includes the information of our employees, clients, customers, and others we gather information from. We’re dedicated to following the rules of British Columbia’s privacy laws, especially the Personal Information Protection Act.
  1. Definitions
    “Contact information” is details like a person’s work name and email address.
  1. Our Responsibility
    We’re responsible for all personal information we have, even if we don’t physically have it. We’ve made rules and ways to handle how we collect, use, and share personal information.
  1. Why We Collect Information
    We gather personal information for a few reasons:
    – To make your experience on our website special for you.
    – To communicate with you directly.
    – To help you navigate our website.
    – To send you messages you might be interested in.
    We also use and share cookies with third-party companies ( Google Analytics, Google Tag Manager, and Google Search Console.) We trust to customize and improve the content delivered to you, making sure you get the best user experience on our website.
  1. Getting Permission
    We need permission to collect, use, or share personal information. If we want to use information we’ve already collected for something else, we’ll ask for permission first. Usually, we’ll ask for permission when we collect the information. You can say no or change your mind, but sometimes we might need to keep your information for a while even if you withdraw permission.
  1. How to Stop Getting Emails
    We only want to email people who want our emails. If you don’t want to get emails from us anymore, just reply to an email with “UNSUBSCRIBE” as the subject.
  1. Collecting Information
    We only collect personal information for the reasons we mentioned before, and we do it in a fair way. We usually get the information directly from you, but sometimes from others if it’s allowed. When you visit our website, a small file called a “cookie” might be saved on your computer. This helps us with things like keeping track of your online order or personalizing your experience. Cookies can’t access your hard drive, but some functions on our website might need them.
  1. General Information
    We collect general information like where you’re visiting from, but this is separate from your personal information. We might use this kind of information to fix problems with our website or learn about trends.
  1. IP Addresses
    An IP address is like a computer’s ID number on the internet. We might collect them for certain reasons, like managing our website or protecting against problems.
  1. How We Use and Share Information
    We only use or share personal information for the reasons we mentioned. Sometimes we might share it with others to help us or for legal reasons. We don’t sell personal information. We’ll only keep personal information for as long as we need to, following the law.
  1. Making Sure Information is Correct
    We’ll try to make sure the information we have is right. If you think something is wrong, you can ask us to fix it. If we don’t agree, we’ll note your request.
  1. Keeping Information Safe
    We’ll protect personal information from being lost, stolen, or used without permission. We’ll use security measures that fit the type of information we have.
  1. Getting Your Information
    If you ask, we’ll let you know what personal information we have about you and how we’re using it. Sometimes we might charge a fee. If we can’t give you the information, we’ll explain why.
  1. Complaints
    If you’re not happy with how we’re handling your personal information, you can complain to us. We’ll look into it and let you know what we find. If you’re still not happy, you can complain to the privacy commissioner in British Columbia.

Inquiry contact

If you have any questions about the policy, please contact us at the following contact e-mail address:
Contact person: Wen-Hao Chan, Roland.
E-mail address: whrolandchan@gmail.com